Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
AD Apps Customer Center

Welcome to the AD Apps Customer Center

Service Response Delays due to system upgrades

Please be advised that response times may be slower than usual from April 17 to April 30, 2026, due to a technology upgrade across our company systems.

During this period, our team will continue to handle all requests, but some delays may occur. We appreciate your patience and understanding while we complete these improvements to enhance our services and internal operations.

Suggested forms

  • Technical support in Lango

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"25ff64fb2be1ea892cfcc0cbef29131b0d713bf1_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a3437176-fb88-44d3-9019-1af267d643f7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYzQzNWIzMi01ZWM4LTQxMWYtYWRlMS1jYWUxZjU1NWM0N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEzNDM3MTc2LWZiODgtNDRkMy05MDE5LTFhZjI2N2Q2NDNmNyI6WyJyZWFkIl19LCJleHAiOjE3NzkyNjQ4MjIsIm5iZiI6MTc3OTI2NDIyMn0.Z_q9sz5kfNZc9f_NiU2phREZNuhsqEFDxcI9CEkZsEE&client=dc435b32-5ec8-411f-ade1-cae1f555c47c&mode=fit","logoId":"a3437176-fb88-44d3-9019-1af267d643f7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the AD Apps Customer Center","sharedPortalName":"AD Apps Customer Center","userInitialAnnouncementHeader":"Service Response Delays due to system upgrades","userInitialAnnouncementMessageWiki":"<p>Please be advised that response times may be slower than usual from April 17 to April 30, 2026, due to a technology upgrade across our company systems.</p>\n<p>During this period, our team will continue to handle all requests, but some delays may occur. We appreciate your patience and understanding while we complete these improvements to enhance our services and internal operations.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the AD Apps Customer Center","sharedPortalName":"AD Apps Customer Center","announcementHeader":"Service Response Delays due to system upgrades","announcementMessage":"Please be advised that response times may be slower than usual from April 17 to April 30, 2026, due to a technology upgrade across our company systems.\n\nDuring this period, our team will continue to handle all requests, but some delays may occur. We appreciate your patience and understanding while we complete these improvements to enhance our services and internal operations.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0070cf","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/95017084-9ffd-46ce-8154-09dd7202bc84/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYzQzNWIzMi01ZWM4LTQxMWYtYWRlMS1jYWUxZjU1NWM0N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk1MDE3MDg0LTlmZmQtNDZjZS04MTU0LTA5ZGQ3MjAyYmM4NCI6WyJyZWFkIl19LCJleHAiOjE3NzkyNjQ4MjIsIm5iZiI6MTc3OTI2NDIyMn0.29AyVZZlNISOR65Ru13DzYXivucvgM20WPy9daDqqX8&client=dc435b32-5ec8-411f-ade1-cae1f555c47c&height=300&mode=fit","bannerMediaApiFileId":"95017084-9ffd-46ce-8154-09dd7202bc84","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=adapps","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"25ff64fb2be1ea892cfcc0cbef29131b0d713bf1_lout","baseUrl":"https://adapps.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://adapps.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dc435b32-5ec8-411f-ade1-cae1f555c47c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"93a99ac9c0b3440aadcb6b2784cf8b60","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://adapps.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}